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Advice and answers from the support team

Organization changes

Update organization details and member info like names, addresses, and IDs.
Billing & invoices

Manage invoices, payment methods, and billing questions or disputes.
Login & registration

Create or access admin accounts, reset passwords, and resolve login or MFA issues.
Member eligibility management

Add, update, or remove members and resolve eligibility or count issues.
Programs & services

See what your plan covers, how booking works, and how to boost adoption.
Reports & privacy

Get utilization reports and learn how member data is kept private.

Billing and accounting

For invoice disputes, overdue payment notices, PAD setup, or any other billing or accounting matter, contact accounting@dialogue.co
Account management and administration

For admin and account-level questions: billing, account changes, renewals, portal issues, and general support for HR administrators, contact clients@dialogue.co
Member support

For any member issues with registration, login, app issues, and consultation questions, members can contact support@dialogue.co
Urgent issues and critical incidents

For critical incidents affecting member access to services, or other urgent situations that cannot wait until the next business day, use the 24/7 urgent line: 1-833-633-0608. Available 24 hours a day, seven days a week.